BRITETECH PTY LTD (ABN 69 670 680 092) (“we“, “us” or “Britetech“) prides itself on providing products of the highest quality and is committed to customer satisfaction. This returns policy describes generally how we manage product returns. Returns remain subject to our Website Terms of Use (located at http://britetech.com.au/privacy-policy). If you would like more information, please don’t hesitate to contact us.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
A product or good has a major failure when:
it has a problem that would have stopped someone from buying it if they’d known about it;
it is significantly different from the sample or description;
it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time;
it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
it is unsafe.
Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.
Please note there may be limitations on your right to return and obtain a refund for products, however these limits will always be subject to statutory rights that may apply.
Refunds
If you have placed an order with us and wish to retract your order for any reason – even if you simply change your mind – we will provide you with a full refund, provided that we receive notice of the cancellation of your order before we have begun processing your order. If we have already started processing your order, then we are unable to provide any refund.
If we have processed, or started to process, your order, then we may approve a refund request for certain products, at our sole discretion. Any refund that we may approve in accordance with this policy shall be subject to and conditional upon you agreeing to pay or reimburse us for any costs already incurred (whether by us or by a third party), and you must pay a restocking fee in a sum equivalent to 20% of the price paid or quoted for the product(s), which shall be deducted from any amount to be refunded, prior to issuing the balance of the refund to you.
Subject to the requirements under the Australian Consumer Law, refunds will not be available in any other circumstances. If you are not satisfied with any item that you receive from us, you may be entitled to return that item to us in accordance with the below.
Returns
Replacement or credit as remedy
If you are not satisfied with any item that you receive from us, please let us know as soon as possible as we may be able to replace the item for you. In some circumstances, we may provide a credit instead of replacement at our discretion.
What you must return to us
To receive a replacement or credit, you must first return the item to us along with its original packaging.
Returning items within the first 10 Business Days
If we receive the returned item, or written notice from you that you will be returning the item, within the first 10 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item, if considered appropriate by us) to ascertain whether or not Britetech is at fault and:
(Company at fault) if we consider that Britetech is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
(Company not at fault) if we consider that Britetech is not at fault, then:
if the item has been returned in its original condition, we will provide a full replacement of the returned item (or a credit at our discretion); or
if the item has been returned broken, damaged, tarnished or worn, we will not provide any replacement or credit.
Returning items after the first 10 Business Days
If we do not receive the returned item, or written notice from you that you will be returning the item, within the first 10 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item if considered appropriate by us) to ascertain whether or not Britetech is at fault and:
(Company at fault) if we consider that Britetech is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
(Company not at fault) if we consider that Britetech is not at fault, then no replacement or credit will be provided. Britetech may, however, choose to provide a replacement or credit in some cases at its discretion.
Business Days
In this returns policy, “Business Day” means a day (other than a Saturday, Sunday or public holiday) when banks in Perth, Western Australia are open for business.
Shipping costs
In all cases, you must pay the costs involved in shipping the returned product back to Britetech. If we consider that Britetech is not at fault, then no reimbursement in respect of those shipping costs will be provided. If we consider that Britetech is at fault, then we may reimburse you for your reasonable shipping costs incurred in returning the product to us.
Third Party Policies
In the event that a product or service is supplied by or requires the involvement of, or requires any related, interdependent or additional services of, a third party, product returns may be subject to or effected by the terms, conditions and processes of the relevant third party, instead of or additionally to this policy. We recommend that you refer to the relevant third party website or contact the third party directly for more information, if applicable.